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Ruff Skin Salvation

Designer: The Happy Jack Co


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We are a West Australian based company and ship only within Australia.

Orders under $150.00 - $11.95 Express Post

Orders under $150.00 - $8.95 Parcel Post

Orders over $150.00 - Free Post

Bulky / Heavy Orders - Additional $12.00 freight cost

*Bulky / Heavy items from Pooch Luxury are beds and teepees.

Any returns or exchanges you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


All pre-order items are shipped altogether once the pre-order arrives. If there is a delay with the pre-order of more than 3 weeks we will ship your main order separately. No additional postal costs if the pre-order is delayed and sent separately.


At Pooch Luxury we want you to be completely satisfied with your purchase, so we accept returns and exchanges.The returns need to be shipped within 30 days of purchase via return post for an exchange or refund. 

Products for refund or exchange must be unused and not worn.
Items must be in original condition as purchased and all labels attached.
Items must be free of dog hair, must not e soiled or have absorbed dog smells.
Sweaters must have no pulled threads.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund by original method of payment, will be processed within 10 days.

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at

Sale Items
Sale items, however are final sale, and are unable to be returned for refund, credit or exchange for wrong decision or change of mind.

If you have purchased an incorrect size, we are happy to exchange the item. Additional postal charges apply, so please choose carefully. Please include a prepaid post bag (parcel or express) with tracking number. Please email with details of your exchange and return with your refund/exchange slip provided at delivery.


To return your product, you should mail your product to:
Karen Scott
Pooch Luxury
PO Box 4285
Mandurah North WA 6210

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Made by The Happy Jack Co this product has been created to help dogs with skin problems such as dry flaky skin, funky and inflamed skin folds, including the tail pocket, pimples, hot spots, bug bites, skin rashes and irritations and minor wound and scar healing.
Made from 100% premium natural and organic ingredients and safe to lick but we recommend distracting with a chewy treat or game to allow the product to absorb for a while. 

How To Use

  • Dry, flaky skin – apply liberally 2-3 times per day until better and then once a day, or as needed for maintenance
  • Funky and inflamed skin folds – first wash and clean the area and thoroughly dry, then apply a liberal smear of product. Ideal to use first thing in the morning before food as the wax in the product will help form a barrier between food and tears, then clean and use again before bed
  • Pimples – clean if necessary and apply a liberal amount frequently
  • Hot spots – gently clean and dry area then apply liberally 2-3 times per day until better
  • Bug bites – clean if necessary and apply frequently
  • Minor wound and scar healing – clean if necessary and apply frequently until better
  • Skin rashes/irritations – if your dog has contact dermatitis i.e. grass allergies try applying liberally before your dog goes outside, the wax will help to form a protective barrier. For all other rashes/irritations, use liberally and frequently. Please note with skin rashes, sometimes applying a topical treatment can make the rash temporarily flare, this is a normal reaction but please keep an eye on it, and if it seems to get worse or is distressing your dog the product can be washed off with warm soapy water. 



      Not for use on puppies under 10 weeks old, pregnant/nursing dogs, or dogs that suffer from seizures. Always check with your vet if unsure.