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Ruff Skin Salvation

Designer: The Happy Jack Co


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Shipping policy

We are a West Australian based company and use Australia Post for our deliveries. For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number.

By accepting our terms and conditions upon placing an order, you agree that Pooch Luxury is not responsible for any delays that may occur with your delivery. As we use Australia Post we cannot cancel orders once shipped and Pooch Luxury takes no responsibility for missing, stolen or undelivered goods. 

If your delivery address was provided incorrectly, and not the fault of Pooch Luxury, any additional costs incurred to Pooch Luxury will be passed on to the purchaser.


Orders under $150.00 - $11.95 Express Post

Orders under $150.00 - $8.95 Parcel Post

Orders over $150.00 - Free Post

Any returns or exchanges you will be responsible for paying for your own shipping costs for returning your item and please include a prepaid Australia Post satchel for your exchange to be returned. If no prepaid satchel is included a refund will be processed for you to re-order. Shipping costs are non-refundable.

We are a small business, please allow 1-2 business days for your orders to be dispatched.


All pre-order items are shipped altogether once the pre-order arrives. If there is a delay with the pre-order of more than 3 weeks we will ship your main order separately. No additional postal costs if the pre-order is delayed and sent separately.


Refund policy

Returns & Exchanges Policy


Our return address is:

Pooch Luxury
PO Box 4285
Mandurah North WA 6210

We hope you love your purchase from the many brands we stock at Pooch Luxury.

If you find your purchased item doesn’t fit, the style doesn’t suit your pooch or if you’re not entirely satisfied with your purchase, we will provide you with a store credit so that you can find an alternative size or product.

All faulty items will be replaced, if replacements are not available, they will be refunded.  All other returns and exchanges will be offered a store credit.

For returns and exchanges, please include the “Return Form” supplied with your original order.

 Delivery and shipping costs are non-refundable.

 All returns need to be shipped within 14 days of receipt via return post for a Store Credit. Return shipping will be at the customer’s expense and items must be:

  • Not used or worn
  • Are not soiled, absorbed dog smells or covered in dog hair
  • Have no pulled threads
  • Returned in the original packaging and condition
  • Pet toys are not returnable

Items purchased with a discount code, clearance and marked down or during a sale are not eligible for a return or exchange. These are final sale items so please choose carefully.

A Pooch Luxury store credit will be emailed to you in the form of a Gift Card. The Gift card will reflect the value of the originally purchased price of the goods. If items are returned from your original purchase and you qualified for free shipping a shipping fee of $8.95 will be deducted from your store credit to cover shipping fees for your original order.

We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items.

 Store Credit

Store credit is emailed as a Gift Card and can only be used at

Store credit can only be used on the original account of purchase and cannot be transferred

Any additional costs such as a higher dollar value item can be paid for through our ordering


If we are unable to provide you with the products on your repurchase we will contact you if this should occur.


We do not offer refunds for change of mind or discounted/sale items. We do not refund if an items does not fit your pooch. We have many products from around the world with different size guides, please follow them to get the best fit for your pooch.

We are happy to provide a store credit for replacement if your item doesn’t fit your pooch.

Faulty Item

We stock quality products from around the world made from high quality and durable materials, however they are not indestructible. We will replace an item if you have experienced a problem. We are unable to take responsibility for any injury or loss caused by the use or misuse of any of our products supplied.

Please inspect all items for wear prior to use. If you have experienced a problem, please email us at with details and a photo of the issue.

All faulty items will be replaced, if replacements are not available they will be refunded.

By processing your payment with Pooch Luxury, you are accepting our terms and conditions regarding shipping and any returns of your purchases.

Please don’t hesitate to contact us at: you have any questions.


Made by The Happy Jack Co this product has been created to help dogs with skin problems such as dry flaky skin, funky and inflamed skin folds, including the tail pocket, pimples, hot spots, bug bites, skin rashes and irritations and minor wound and scar healing.
Made from 100% premium natural and organic ingredients and safe to lick but we recommend distracting with a chewy treat or game to allow the product to absorb for a while. 

How To Use

  • Dry, flaky skin – apply liberally 2-3 times per day until better and then once a day, or as needed for maintenance
  • Funky and inflamed skin folds – first wash and clean the area and thoroughly dry, then apply a liberal smear of product. Ideal to use first thing in the morning before food as the wax in the product will help form a barrier between food and tears, then clean and use again before bed
  • Pimples – clean if necessary and apply a liberal amount frequently
  • Hot spots – gently clean and dry area then apply liberally 2-3 times per day until better
  • Bug bites – clean if necessary and apply frequently
  • Minor wound and scar healing – clean if necessary and apply frequently until better
  • Skin rashes/irritations – if your dog has contact dermatitis i.e. grass allergies try applying liberally before your dog goes outside, the wax will help to form a protective barrier. For all other rashes/irritations, use liberally and frequently. Please note with skin rashes, sometimes applying a topical treatment can make the rash temporarily flare, this is a normal reaction but please keep an eye on it, and if it seems to get worse or is distressing your dog the product can be washed off with warm soapy water. 



      Not for use on puppies under 10 weeks old, pregnant/nursing dogs, or dogs that suffer from seizures. Always check with your vet if unsure.






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