Refund Policy

 Our return address is:

Pooch Luxury
PO Box 4285
Mandurah North WA 6210

We hope you love your purchase from the many brands we stock at Pooch Luxury.

If you find your purchased item doesn’t fit, the style doesn’t suit your pooch or if you’re not entirely satisfied with your purchase, we will provide you with a store credit so that you can find an alternative size or product. We Do Not offer refunds.

All faulty items will be replaced, if replacements are not available, they will be refunded.  All other returns and exchanges will be offered a store credit.

For returns and exchanges, please include the “Return Form” supplied with your original order.

 Delivery and shipping costs are non-refundable.

 All returns need to be shipped within 14 days of receipt via return post for a Store Credit. Return shipping will be at the customer’s expense and items must be:

• Not used or worn
• Are not soiled, absorbed dog smells or covered in dog hair
• Have no pulled threads
• Returned with tags attached
• Pet toys are not returnable

A Pooch Luxury store credit will be emailed to you in the form of a Gift Card. The Gift card will reflect the value of the originally purchased price of the goods and any additional payments can be made when re-ordering the exchange or other items.  

We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items.

 Store Credit

Store credit is emailed as a Gift Card and can only be used at www.poochluxury.com.au.

Store credit can only be used on the original account of purchase and cannot be transferred or refunded.

Any additional costs such as a higher dollar value item can be paid for through our ordering portal along with shipping costs.

If we are unable to provide you with the products on your repurchase we will contact you if this should occur.

Refunds

We do not refund if an item does not fit your pooch. We have many products from around the world with different size guides, please follow them to get the best fit for your pooch.

We are happy to provide a store credit for replacement if your item doesn’t fit your pooch.

Faulty Item

We stock quality products from around the world made from high quality and durable materials, however they are not indestructible. We will replace an item if you have experienced a problem. We are unable to take responsibility for any injury or loss caused by the use or misuse of any of our products supplied.

Please inspect all items for wear prior to use. If you have experienced a problem, please email us at enquiries@poochluxury.com.au with details and a photo of the issue.

All faulty items will be replaced, if replacements are not available they will be refunded.

By processing your payment with Pooch Luxury, you are accepting our terms and conditions regarding shipping and any returns of your purchases.

Please don’t hesitate to contact us at: enquiries@poochluxury.com.auif you have any questions.