Shipping policy

We are a West Australian based company and use Australia Post for our deliveries. For shipment updates please use the tracking number provided in your shipped confirmation email or contact your local postal service with your tracking number.

By accepting our terms and conditions upon placing an order, you agree that Pooch Luxury is not responsible for any delays that may occur with your delivery. As we use Australia Post we cannot cancel orders once shipped and Pooch Luxury takes no responsibility for missing, stolen or undelivered goods. 

If your delivery address was provided incorrectly, and not the fault of Pooch Luxury, any additional costs incurred to Pooch Luxury will be passed on to the purchaser.

Costs

Orders under $150.00 - $11.95 Express Post

Orders under $150.00 - $8.95 Parcel Post

Orders over $150.00 - Free Post

Any returns or exchanges you will be responsible for paying for your own shipping costs for returning your item and please include a prepaid Australia Post satchel for your exchange to be returned. If no prepaid satchel is included a refund will be processed for you to re-order. Shipping costs are non-refundable.

We are a small business, please allow 1-2 business days for your orders to be dispatched.

Pre-Orders

All pre-order items are shipped altogether once the pre-order arrives. If there is a delay with the pre-order of more than 3 weeks we will ship your main order separately. No additional postal costs if the pre-order is delayed and sent separately.