We are a West Australian based company and ship only within Australia.
Orders under $150.00 - $11.95 Express Post
Orders under $150.00 - $8.95 Parcel Post
Orders over $150.00 - Free Post
Bulky / Heavy Orders - Additional $12.00 freight cost
*Bulky / Heavy items from Pooch Luxury are beds and teepees.
Any returns or exchanges you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
All pre-order items are shipped altogether once the pre-order arrives. If there is a delay with the pre-order of more than 3 weeks we will ship your main order separately. No additional postal costs if the pre-order is delayed and sent separately.
At Pooch Luxury we want you to be completely satisfied with your purchase, so we accept returns and exchanges.The returns need to be shipped within 30 days of receipt via return post for an exchange or refund.
Products for refund or exchange must be unused and not worn. Tags must also be attached. Also in it's original condition and original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund by original method of payment, will be processed within 10 days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be exchanged and refunded, unfortunately sale items cannot be exchanged or refunded.
If you have purchased an incorrect size, we are happy to exchange the item. Additional postal charges apply, so please choose carefully. Please include a prepaid post bag (parcel or express) with tracking number. Please email firstname.lastname@example.org with details of your exchange.
To return your product, you should mail your product to:
PO Box 4285
Mandurah North WA 6210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
These Alpine Extreme Weather Puffer Coats are made with a waterproof exterior which is perfect for keeping your dog dry and warm. They are perfect for all types of outdoor adventures. These coats are lined with a beautiful soft thick fleece, filled with warm fibre insulation. They are a simple design that slips over your pooches head and a quick snap of the adjustable buckle over the back with a leash hole for easy walking.